Our virtual assistant can connect you with support for anything from managing your IT. Introducing CBT Premium Virtual Assistant Service.
CBT a premium Virtual Assistant service provider in UAE offers Business Support to experts, business visionaries and entrepreneurs who need to free a portion of their time and spotlight on what they specialize in – develop their business.
We work in association with organizations who are attempting to deal with all the contending requests on their time. We offer an assortment of business support, computerized advertising, and online networking administrations to make independent companies flourish.
We can assume a significant job in taking your business to the following dimension – from dealing with your online networking nearness to creating content for your site or blog, from dealing with your journal or your whole way of life (Virtual PA) to go about as your client administration agent, there’s an interminable rundown of assignments you can re-appropriate to a Virtual Assistant.
Our Virtual Assistant can give important help to your business without the fixed expenses of contracting a real representative. In case you’re pressure and overpowered by the measure of managerial work that accompanies maintaining your very own business, it may be the ideal opportunity for you to consider employing CBT’s Virtual Assistant service provider and get back a portion of those significant hours in your day.
We can enhance your in-house IT division, working intimately with your staff to give quick investigating help, or we can accept all out accountability for your system. Everything relies upon your requirements.
CBT offers adaptable administration designs that will enable you to pick the administrations that you are searching for—guaranteeing that you take full advantage of your cash. For example, you can buy an adaptable measure of month to month or yearly hours for specialized help, unlimited 24/7 IT backing or anything in the middle.
CBT works from a dedicated system which ensures that is accessible every minute of every day/365.
So you can rest guaranteed that if a server crashes at 7 p.m. on a Friday, a live, U.A.E – based agent will probably handle your call and associate you with an ensured specialist or experienced architect. Our engineers are specialists in every aspect of technology. They can likewise help investigate Microsoft Office, Terminal Server, Exchange Server, firewalls, VoIP and pretty much whatever other issues that you may have.
We can offer-
1. Phone support
2. Chat support
3. Remote web support
4. Onsite Support
A help desk could be a resource meant to provide the client or internal user with data and support associated with a company’s processes, products and services. the aim of a help desk is to provide a centralized resource to answer questions, troubleshoot issues and facilitate solutions to known issues.
Common samples of help-desks include: Technical Support centers, Product Support /Warranty functions, worker benefits desks and facilities service centers. A help desk is concentrated on providing “help” and “break-fix” support.
Helpdesks don’t have to be IT targeted and can be used to support exceptions to traditional operations that come about everywhere the company. helpdesk support may be provided through various channels as well as physical locations, toll-free numbers, websites, instant messaging, or email.
CBT help desk utilizes various dimensions to oversee various types of inquiries.
The primary dimension is generally set in the mood for noting presumably the most well-known inquiries, or for offering answers that regularly have a place in a learning base or FAQ. In the event that the assistance work area specialists can’t unravel the issue at the main dimension, the issue is then moved to the second dimension, which will, as a rule, have better-prepared staff who can deal with increasingly complex questions. We may likewise utilize a third more elevated level, a gathering that typically handles software and hardware requirements, for instance, bug fixes and refreshes that directly affect bigger customers.
It is costly for organizations to maintain technically qualified and competent resource in each verticals.
Our dedicated technical resource will be available full time at customer site to run the IT operations on a daily basis. The on-site resource have access to CBT talents pool who are technically qualified and competent in each respective areas. Support will be extended to customers on a case to case basis for expert skill based on demand. Customer benefit experts involvement at a lower cost.
CBT works from a dedicated system which ensures that is accessible every minute of every day/365.
So you can rest guaranteed that if a server crashes at 7 p.m. on a Friday, a live, U.A.E – based agent will probably handle your call and associate you with an ensured specialist or experienced architect. Our engineers are specialists in every aspect of technology. They can likewise help investigate Microsoft Office, Terminal Server, Exchange Server, firewalls, VoIP and pretty much whatever other issues that you may have.
We can offer-
1. Phone support
2. Chat support
3. Remote web support
4. Onsite Support
Types of AMCs and support offered:
Comprehensive Annual Maintenance Contract
Non – Comprehensive Annual Maintenance Contract
Virtual Assistant, Online Support and Remote Support
Residential Engineer under Annual Maintenance Contract
L1/L2/L3 level support.
Residential Engineer There will be a full-time dedicated L1 engineer working at customer place to address all IT support activities.
This dedicated on-site resource will be supported by a various senior engineer and domain experts at backend including service desk. By way of engaging one dedicated resources, customers benefit access to complete IT support facilities of CBT.
Our dedicated account managers visit customer every quarter for their active participation for support enhancement activities.
Service Desk Dedicated service coordinator ensure all support calls are handled asper priority and severity. Online ticketing systems helps customer to create timely request to schedule IT maintenance calls. Our service desk coordinator understand unique support requirement from each client and ensures timely support and assistance for all our values customers.
We’re available for 8 hours a day!
Contact to require a detailed analysis and
assessment of your plan.